FAQS

Delivery Arrangement within Hong Kong

At Superfood Lab, we deliver both to Home and Office addresses in Hong Kong. You can enjoy hassle-free shopping with us any time, any day and have your Superfood Lab products delivered to you to your doorstep!

  1. After the transaction has been completed, an Order Acknowledgement (including an order number) will be sent to your email. We will begin preparing your order as soon as possible. During this time, it is difficult for us to change or cancel your order, but we will do our best to support your request.
  2. Generally, it usually takes 3-4 business days for our order to be processed. Please note that this does not include holidays and weekends. If the delivery is postponed, or the goods already ordered are out of stock, we will notify you by phone or email.
  3. Delivery service may be delayed due to inclement weather (such as black rainstorm, typhoon No. 8 or above) or other weather-affected matters. Our customer service staff will notify you by phone or email regarding the rescheduled delivery service.
  4. Shipping: It usually takes 5-7 business days to arrive. We will email the courier number so that you can track the shipment.
  5. The above speculated delivery is for reference only. If the situation is not within our control, we will not be responsible for delays in delivery.
  6. The goods must be signed and collected by the third party in the delivery address. If no recipient is in the shipping address, our customer service staff will contact you to reschedule the delivery, and the reshipment will be accompanied by a basic shipping charge.
  7. If you have any questions about the order, please call the customer service hotline at +852 2899 0893. Our customer service staff will track the shipment for you and provide more information about the shipment.

Delivery Fees

Destination FREE Delivery for net purchase order (after discount or offers) of Delivery Charge
Hong Kong, Kowloon and New Territories HK$500 Below HK$500,HK$65
Tung Chung Area, Discovery Bay and Ma Wan HK$500 Below HK$500,HK$80
Other Outlying Islands Areas HK$1,000 Below HK$1,000,HK$150

Delivery service does not include areas that cannot be reached directly by our delivery service provider or buildings without a functioning lift to the 3/F or above. In this situation, our Customer Care staff will contact you and you can pick up your order at our office.


Delivery outside Hong Kong (Oversea Country)

Destination FREE Delivery for net purchase order

(after discount or offers)

Delivery Charge
Malaysia, Singapore, Thailand, Vietnam, Australia, New Zealand, Macau, Taiwan HK$600 Below HK$600,HK$80

 

All international shipments require a signature upon delivery. Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.


Order Confirmation:

Once the order is authorized and verified, we will send you a confirmation email. Once verified, we will begin preparing your order immediately. During this time, it is difficult for us to change or cancel your order, but we will do our best to support your request.


Processing:

It usually takes 3-4 business days for us to process your order. Please note that this does not include holidays and weekends.


Shipment Transport:

Shipment takes 7-14 business days to arrive (depending on the country of destination) * Shipping time estimate starts from the date of shipment, not the order date.  And may take longer than expected due to customs clearance procedures, other reason or invalid address.


Shipment tracking:

We will email the courier number to you once courier pick up the parcel, so that you can track the shipment.