FAQS

How to use our Shopping Cart

  1. Choose the Superfood Lab items you are ready to purchase and click “ADD TO SHIPPING CART. Don’t forget to enter the quantity.
  2. Click “Checkout” to proceed to the checkout page. If you are already our member, please log into your Superfood Lab member account to enjoy exclusive benefits.
  3. Enter delivery details and check the payment methods.

4. An “Order Acknowledgement” email with the order number will be sent to you upon completion of transaction (Please retain a copy for your record).


Payment Method

We offer a variety of payment methods to suit everybody’s needs. You may choose to pay by:
i. Online by PayPal or Credit Card (VISA / MASTER / AMEX);
ii. Direct Bank Transfer (Just for Hong Kong customers only)

(i) Pay Online by PayPal or Credit Card (VISA / MASTER / AMEX )
1. To pay online, you will need a valid credit card (VISA / MASTER / AMEX ) or a PayPal account.
2. Click “Pay Online” to be directed to the PayPal gateway for a secure transaction.*
3. Log into PayPal if you already have an account to confirm the payment amount, then click “Pay Now”.
4. If you do not have a PayPal account, you may use your credit card (VISA / MASTER / AMEX ) to settle payment (also via Paypal gateway but Paypal account is not needed).

*You do NOT need a PayPal account if the payment is made by credit card (VISA/MASTER/AMEX).
Online Payment Security: All online payments will be processed by PayPal. The payment details (e.g. credit card information) are directed to secure PayPal gateway and processed by PayPal for your security. Superfood Lab will not collect your payment information.

(ii) Direct Bank Transfer to our HSBC account (Just For Hong Kong customers only)
1. If you choose to pay by direct bank transfer, click “Direct Bank Transfer” at the checkout page and you will be sent an “Order Acknowledgement” email.
2. Make the payment to our HSBC account:
Bank: HSBC
● Account Name: Superfood Lab (Asia) Limited
● Account No: 848-544300-001 (Hong Kong Dollars account only)
3. Forward the bank transfer receipt (with the order number clearly written on it) to us by email at customercare@superfoodlab.com or fax to +852 2581 9100.
4. Once the payment and bank transfer receipt have been received, you will receive email confirmation for the delivery arrangement.