Terms & Conditions

Terms of Use

These Terms of Use apply to all users of the website of enquiry@superfoodlab.com (“this Site”). Please read these Terms of Use carefully before using this Site.

The Terms and Condition for Purchase and the Privacy Policy (including the Personal Information Collection Statement) are incorporated into these Terms of Use and these documents together with these Terms of Use shall prevail over any other document including any published FAQs or any of our store policies purporting to have a contractual effect.

You are permitted to use this Site solely on the basis of these Terms of Use. We reserve the right, at our sole discretion, to update and/or revise these Terms of Use, the Terms and Privacy Policy and other store documents (including the FAQs and other policies) without prior notice. Please check periodically for changes.

By using this Site or any part of it, you agree that you have read these Terms of Use and that you accept and agree to be bound by them.

If you have any questions relating to these Terms of Use, please contact us by email at enquiry@superfoodlab.com or calls to our Customer Care Hotline at +852 2899 0893. Calls may be recorded for training and security purposes.

  1. Use of this Site

1.1 Subject to these Terms of Use, you are authorized to view and download this Site for your personal use only. We may change, suspend or discontinue this Site at any time, including the availability of any feature, database, or content. We may also impose limits on certain features and services or restrict your access to this Site or part of this Site without notice or liability.

1.2 You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use this Site, including, without limitation, modems, hardware, software, and long distance or local telephone service.

2. Registration and security

2.1 To register with this Site and purchase products from this Site, you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

2.2 We reserve our right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion, with or without notice.

2.3 We reserve our right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.

2.4 We reserve our right, in our absolute discretion, to discontinue this Site or services, or any part thereof, at any time, with or without notice.

2.5 We may change this Site or delete features in any way, at any time and for any reason at our absolute discretion.

2.6 Unless otherwise stated, in the event of any discrepancy between the English and the Chinese version of content on the Site or other Superfood Lab materials, the English version shall prevail.

  1. Your conduct

3.1 You agree not to use this Site for any of the following purposes:

(a) Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
(b) Transmitting material that is or which encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
(c) Gaining unauthorized access to other computer systems.
(d) Interfering with any other person’s use or enjoyment of this Site.
(e) Breaching any laws concerning the use of public telecommunications networks.
(f) Interfering or disrupting networks or websites connected to this Site.
(g) Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
(h) Infringing any third party intellectual property rights.
(i) Engaging in technically harmful behaviour, which includes, but is not limited to, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.

3.2 We reserve the right to refuse to post material on this Site or to remove material already posted on this Site.

  1. Privacy

4.1 Registration data and certain other information about you is subject to our Privacy Policy. By using this Site, you agree that you accept our Privacy Policy.

  1. Intellectual property

5.1 The content of this Site are protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of this Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this Site without our written permission.

6. Indemnity

6.1 You agree to indemnify and hold us harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via this Site, or from your use or misuse of this Site or the use or misuse of this Site by any person for whom you are responsible or from your violation of this Terms of Use.

  1. Dealing with third party suppliers

7.1 You agree that your dealings with third party suppliers found on or through this Site or our service including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the third party supplier, and you agree not to hold us liable for any disputes you may have with such third party supplier.

  1. Links

8.1 This Site may provide links to other websites or resources. As we may have no control over such websites and resources, you agree that links to third party websites or any other non-Superfood Lab websites are provided solely for your convenience and we are not responsible for the availability of such external sites or resources and are not liable for the content found at such sites or resources. If you decide to access any third party websites or non-Superfood Lab websites linked to this Site, you do so entirely at your own risk.

9. Disclaimer and Limitations of Liability

9.1 This Site are provided on an “AS IS” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

9.2 We expressly disclaim any responsibility, representation or warranty: –

(a) in relation to the quality, operation, use, accuracy, or timeliness of, or the fitness or use of this Site or of all information stored on or receivable through this Site (“Information”) for any purpose;
(b) in relation to any goods or services accessed, offered or obtained through this Site or pursuant to the Information;
(c) that any access to this Site or the Information will be uninterrupted or error free or that the Information does not contain any viruses, or contaminating or destructive properties;
(d) that the Information will not be objectionable or offensive to you or any other person;
(e) for any error, omission or misstatement in or arising from the Information, we do not endorse or recommend any person, organization, name, product or service referred to in the Information, nor does the Information constitute our view’s or opinions. We will not be a party to any transaction between you and any third person in any way relating to the Information or made through this Site.

9.3 We assume no liability for any viruses or any other disabling features that affect your access to or use of this Site.

9.4 We assume no liability for any incompatibility between this Site and other websites, services, software and hardware.

9.5 We assume no liability for any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with this Site.

9.6 We assume no liability for any modification, suspension or discontinuance of any of this Site, its domain name or services.

9.7 We assume no liability for any use of this Site including, but not limited to, direct, indirect, incidental or consequential loss or damages or any loss of profits, loss of revenue business interruption, loss of program or otherwise.

9.8 While we will take reasonable steps to maintain confidentiality, we do not warrant (and accepts no responsibility for) confidentiality of any information or data whether personal or otherwise transmitted through this Site.

  1. Force majeure

10.1 While we endeavour to ensure this Site is available 24 hours a day, we shall not be liable if for any reason this Site is unavailable at any time, for any period.

11. Communications

11.1 From time to time, we may send to your email account registered with us (or to an alternate email account that you designate), information about changes or additions to this Site or about any of our related products or services.

  1. Termination

12.1 We reserve the right, in our absolute discretion, to terminate your access to all or part of this Site with or without notice. Upon such termination or suspension you will be denied access to any information or files you have stored on this Site.

13. Miscellaneous

13.1 The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.

13.2 If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Use shall otherwise remain in full force and effect and enforceable.

13.3 These Terms of Use shall be governed by and construed in accordance with the laws of HKSAR and you agree to submit to the non-exclusive jurisdiction of the Courts of HKSAR.

13.4 In the event of any discrepancy in the translation of this text, the English version shall prevail.

  1. Company details
Operating company of Superfood Lab Superfood Lab (Asia) Limited
Address Flat B-D, 21/F., Centre mark Ⅱ, 305-313 Queen’s Road, Central, Hong Kong
Customer Care Hotline +852 2899 0893
Customer Care Email enquiry@superfoodlab.com
Fax +852 2545 8468

 

Terms and Conditions for Purchase

These Terms and Conditions apply for purchasing goods from enquiry@superfoodlab.com (“this Site”) or its operating company and represent the terms and conditions for using our service. Please read them carefully before using the site.

You must be 18 years of age or over to participate in our service (including our online shopping).

These Terms and Conditions should be read in combination with the Terms of Use and the Privacy Policy (including the Personal Information Collection Statement) (all collectively referred as “Terms and Privacy Policy”).

We reserve the right, at our discretion, to update and/or revise these Terms and Conditions without prior notice. Please check periodically for changes.

If you have any questions relating to these Terms and Conditions, please contact us by emails at enquiry@superfoodlab.com or by calls to our Customer Services Hotline. Calls may be recorded for training and/or security purposes.

  1. Use of this Site

1.1 To register with and/or purchase products from this Site or its operating company, you must be 18 years of age or over. You must ensure that the details provided by you on registration or at any time are correct and complete. You shall inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.

1.2 We reserve the right to, in our absolute discretion, :
(1) Decline a new customer registration or suspend a customer’s account at any time and at our sole discretion with or without notice;
(2) Terminate your access to all or part of the services with or without notice; or
(3) Discontinue this Site or our services, or any part thereof, at any time, with or without notice.

  1. Availability of goods

2.1 Products are subject to availability. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item. In the event that we are unable to supply the item, we will inform you of this as soon as possible. A full refund of the item will be given where you have already paid for the item.

2.2 No tobacco, beer or alcoholic beverage products will be available to person below 18 years of age. If your order includes any tobacco or alcohol product, then you warrant that you are 18 years of age or over and are legally entitled to purchase such product. You shall also ensure and warrant that no person below 18 years of age shall use your Login to purchase tobacco, beer or alcoholic beverage products.

  1. Bulk purchase

3.1 To ensure availability of our products, you may be limited to a maximum number of items in each purchase. Other than the pre-approved corporate customers, products are supplied for your own use as a consumer. We reserve the right to refuse orders that we consider, at our absolute discretion, are for commercial or non-domestic purposes or subject to onward delivery by a third party. Orders for multiple units of a single product line may be fulfilled subject to availability and at our absolute discretion. Quantities of products supplied per order may also be limited if the order limits availability for other customers or creates a potential health and safety issue for our carriers.

  1. Purchase for non-domestic use

4.1 We have selected our products on the basis that they will be used for domestic use only. Where you decide to use the products in the course of a business, we exclude those warranties and conditions relating to fitness for a particular non-domestic purpose.

  1. Pricing, descriptions and product information

5.1 The prices which you must pay for the products that you order are set out on this Site at the time you place your order, plus delivery charge if applicable. This Site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on this Site may be priced an outdated or incorrect price. If a product’s correct price is higher than the price stated on this Site, we are under no obligation to supply the product to you at the listed price and will inform you as soon as possible to give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you, we will treat the order of the product as cancelled.

5.2 The prices quoted on this Site apply only to products purchased via this Site. Where the same products are available in our stores, different prices may apply.

5.3 All prices are shown in Hong Kong Dollar (HK$) and include tax if applicable.

5.4 We rely on our suppliers for the accuracy and correctness of all descriptions and details of the products appearing on this Site. Although we will take all reasonable care to ensure that all information of the products appearing on this Site are correct at the time when the information was inputted onto the system, the information appearing on this Site at any time may not reflect the exact position at the moment you place an order. We shall assume no obligation or liability for any advice or information provided with the products displayed on this Site and shall not be responsible for any inaccuracy or misstatement of any such information.

5.5 Please be aware that the colours and appearance of our products may vary slightly from the way they appear on the screen and we cannot guarantee that your monitor screen will accurately reflect the colour of the product on delivery. All measurements and sizes are approximate, although we make every effort to ensure that they are as accurate as possible.

  1. Placing an order and order acceptance

6.1 The Order Acknowledgement and the order number sent by us are not an order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Where items are dispatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our Customer Care Staff or delivery service provider will make reasonable effort to contact you to make delivery, but if they are unable to do so then your order will be cancelled and payment will be refunded. Where you choose to collect the items from our store, acceptance of your order will take place when the products are available for collection by you at our stores.

  1. Payment

7.1 We accept payment by bank transfer and Paypal before the products ordered are delivered. We may change to or adopt other payment methods without prior notice.

  1. Delivery

8.1 We deliver only to addresses in Hong Kong Island, Kowloon and New Territories. We may not deliver to the Outlying Islands. Overseas delivery is currently not available.

8.2 The delivery hours shall normally be between the hours of 9:00 am and 6:00 pm Monday to Friday and of 9:00 am and 1:00 pm Saturday. No delivery services shall be available on public holidays and when typhoon signal No. 8 or the black rainstorm signal is hoisted or such other weather condition whereby delivery is considered unsafe.

8.3 No delivery shall be available to premises situated in buildings which have no legal unloading areas within 50 meters of the building. Delivery service does not include areas that cannot be reached directly by our vehicles or building without a functioning lift to the 3/F or above. Delivery service does not include remote areas which cannot be reached directly by our delivery service provider at an acceptable costs.

8.4 We offer FREE delivery to single location for purchases for over certain amount as specified in this Site from time to time. For orders under the said purchase amount, delivery charge shall apply for an amount as specified in this Site from time to time.

8.5 When an item has been delivered, risk of damage to, or loss of, the item passes to you. The ownership of the item will only pass to you after we have processed and received payment in full for the item.

8.6 By placing an order, you are authorizing us to accept signature from another person at the same address on your behalf, if you are not present at the time of delivery. We may not be able to deliver large or large quantity of items to your premises unless there is someone present to accept them. If there is no person present at your address to take delivery of the ordered products at the time slot you selected, we shall be authorized to (a) make the delivery at the door or lobby of your address without liability to any loss or damage of the products after the delivery or (b) redeliver the ordered products at another time fixed with you and a charge of the re-delivery will apply. Where you choose to collect the items from our store, you authorize us to deliver to any person in possession of the Order Acknowledgement and/or who provides suitable documentary evidence of their identity.

8.7 We will be under no liability for any delay or failure to deliver the products within estimated timescales. We exclude liability in contract or tort for any loss, economic or otherwise incurred by or suffered by you in connection with any provisions included in these Conditions or by your use of this Site.

8.8 It is your responsibility to ensure access to your premises and the space available for the product before placing your order.

8.9 It is your responsibility to tell us about any special delivery requirements or access issues when we phone you to schedule your delivery.

8.10 You must ensure that all manufacturer guidelines are complied with in the use of products.

8.11 If you are not in for a scheduled delivery time, we reserve the right to charge you for storage, re-delivery or both.

8.12 Products must be examined upon delivery for any deficiencies, damages, past the sell by date and/or discrepancies. Claims must be lodged to our Customer Care Hotline at the time of taking delivery, otherwise we shall have the discretion to refuse your claim after delivery.

  1. Variation or cancellation of orders

9.1 You may vary or cancel the order without incurring costs before we have commenced processing of the order.

9.2 Subject to your consent, we may substitute a product for another similar product if the initial product ordered by you is unavailable. Otherwise, the product will be deleted from your order and the bill will be adjusted accordingly. If there is no prior consent from you for a substitution, no substitution will be made.

9.3 All discount items, free gifts and redemption items are subject to stock availability. No substitution will be made if stock is not available.

  1. Return and refund

10.1 We shall use reasonable efforts to ensure that orders are correctly fulfilled. We shall deal with any discrepancies in the following manner, provided they are reported to us within three (3) days of delivery either via email at enquiry@superfoodlab.com or to our Customer Care Hotline.
(a) If any product proves to have been delivered in a damaged condition, past its sell by date, omitted in the delivery or if wrong product is delivered, we shall either refund to you the price of that product or replace the product.
(b) If any product which was not included in your order is delivered to you by mistake, we reserve the right to request for the wrong product delivered to be returned to us.
(c) If you have been charged for a product which has not been delivered, we shall refund to you the price of that product as originally charged to you.
(d) if you are charged more than the price of a product, we shall refund to you the difference.

10.2 Images of products on this Site or other materials may not correspond exactly to the product description. You shall not be entitled to return a product on the basis that it does not correspond exactly to its online or printed image.

10.3 Delivery charge is not refundable.

10.4 You must not use a product that is damaged or different to that ordered. Failure to comply with this will deem that you have accepted the product and you will be unable to return it on the basis that they are damaged or different to that ordered. Food and beverage products will be deemed as used if unwrapped and can only be returned if faulty.

10.5 Our liability to any product delivered is limited to refund or replacement specified above. All other remedies are excluded.

10.6 Refunds will be, at our option, credited to the debit or credit card on which the original purchase was made or made by posting you a cheque at your mailing address in our record.

10.7 In case of dispute, we reserve the right of final decision.

  1. Vouchers or Coupons

11.1 From time to time, we may provide you with vouchers (including e-vouchers and any other kind of coupons, collectively “Vouchers”), which may be redeemed by you against a first or subsequent order. Each Voucher can be used only once, in accordance with these Terms and Condition and the instructions detailed on the Voucher. Those instructions form part of the Terms and Conditions.

11.2 Vouchers cannot be used after the expiry date – see Voucher for expiry date. Vouchers cannot be exchanged for cash, used for cash back or purchases of baby milk products, spirits and liqueurs or charity products. Vouchers are non-transferable and can only be used with our online grocery service under this Site and cannot be used in our stores nor purchase through telephone hotline.

11.3 Vouchers entitle you to either money off a particular product and/or in some cases a free product. The Voucher will state the Voucher code and the Voucher expiry date. The Voucher may also state which product or products it applies to and the saving you may make. Products are subject to availability while stocks last. If a product for which you have a Voucher is not available and we deliver a substitute at your consent, the Voucher will automatically be applied to the substitute.

11.4 All Vouchers are subject to these Terms and Conditions and any other specific conditions notified on the Voucher or at the time of issue.

11.5 Unless otherwise stated, each Voucher code may be used once only per customer or per household address. Unless otherwise stated, a Voucher may be used only by the named recipient. It may only be used as stated on the Voucher and not in conjunction with any other offer or Voucher. Vouchers cannot be exchanged for cash, gift vouchers, delivery charges or for a whole order. We reserve the right to refuse a Voucher on transactions that we consider are excessive and/or are for commercial or non-domestic purposes or subject onward sale or delivery by a third party.

11.6 From time to time, we may offer first time customer Vouchers. Only one first time customer Voucher may be used per customer or per household address. Minimum qualifying spend limits and exclusions may apply. A first time Voucher may not be used if you or your household address has already used a first time customer Voucher.

11.7 Your use of a Voucher indicates your agreement to be bound by these Terms and Conditions.

11.8 We reserve the right to withdraw or terminate any Voucher at any time. We reserve the right to refuse to accept the use of a Voucher if fraud is suspected.

  1. Free Gift

12.1 We may offer free gift program from time to time whether through online purchase or otherwise.

12.2 The free gift offer is subject to availability of the gift.

12.2 Unless otherwise stated, only one free gift per customer and per household.

12.3 Normal delivery terms and return policy apply to the free gift.

12.4 If you are requesting a refund of your purchase order, this must include the return of your ‘free gift”.

  1. Discount

13.1 We may from time to time offer discount price for certain products purchased through this Site only. Unless stated otherwise, the discount is available on purchases of full price and promotional items only (offer excludes permanently reduced/sale items and concession items), and when spent in a single transaction.

13.2 The discount will be valid for a certain period of time as specified.

13.3 The discount cannot be used in conjunction with any other discount or special offer or promotion.

13.4 The discount cannot be used to purchase Vouchers.

13.5 No cash or any other alternative will be given.

13.6 The return value of the item(s) purchased using the discount shall not be over the discount price.

13.7 Any discount offer may be amended or withdrawn at any time at our sole discretion.

  1. Reward Points Program

14.1 We may offer membership reward points program (“Program”) from time to `time through which qualified individuals can earn and receive Reward Points through online purchases from this Site. The Program participants may earn and receive Reward Points with the choice to redeem or store Reward Points for later use once they have successfully enrolled in the Program and have complied with the governing Program Rules. You can track, review and redeem reward points from this Site.

14.2 The Program and its benefits are offered only to our registered member customers and at our sole discretion. Only individual of 18 years of age or older are eligible to participate in the Program.

14.3 Participation in the Program is subject to the rules, regulations, policies and procedures including the Terms and Condition of Purchase and the Terms of Use (“Program Rules”) that we may, in our sole discretion, adopt from time to time. The interpretation and application of the Program Rules are at our sole discretion.

14.4 We have the absolute right to change, limit, modify, amend, or cancel the Program, Program Rules, Reward Points, reward levels, participation requirements, etc. at any time, with or without notice. This may include, among other things: Increase or decrease the number of Reward Points awarded for purchases; Limit or modify the products available for redemption of Reward Points; Modify the methods to collect Reward Points; Increase or decrease purchase requirements necessary for points to be awarded; Increase or decrease the duration of the collection and/or redemption period; or Modify the number of Reward Points associated with the purchase of eligible products.

14.5 We reserve the right to terminate your membership in the Program at any time based on violations of the Program Rules, fraud or appearance of fraud, or violation of any local law or regulation in connection with the Program privileges. If your membership in the Program is terminated, you will forfeit your reward points immediately.

14.6 You may not combine Reward Points with other members’ accounts.

14.7 All Reward Points :-

(a) are subject to availability;
(b) have no cash value and are only redeemable for offered products via the Program at the value rate determined by us;
(c) will expire on a first-earned, first-expired basis 12 months from the month in which they were earned; and
(d) are not refundable; replaceable; or transferable for cash, credit, or other reward points under any circumstances unless otherwise stated by us in writing.

  1. Force Majeure

15.1 If the performance of our obligations under these Terms and Conditions is prevented by reason of force majeure, we shall be excused from such performance to the extent of such prevention. Force majeure shall include but not limited to prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of HKSAR or of any of its government agencies, strikes, labour dispute, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever beyond our reasonable control.

  1. Prevailing Language

16.1 In the event of any discrepancy in the translation of this text, the English version shall prevail.

  1. Applicable law

17.1 These Terms and Conditions shall be governed by the laws of HKSAR and you agree to submit to the jurisdiction of the courts of HKSAR.

  1. Company details
Operating company of Superfood lab Superfood Lab (Asia) Limited
Address Flat B-D, 21/F., Centre mark Ⅱ, 305-313 Queen’s Road, Central, Hong Kong
Customer Care Hotline +852 2899 0893
Customer Care Email enquiry@superfoodlab.com
Fax +852 2545 8468