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Delivery Arrangement within Hong Kong

At Superfood Lab, we deliver both to Home and Office addresses in Hong Kong. You can enjoy hassle-free shopping with us any time, any day and have your Superfood Lab products delivered to you to your doorstep!

1. After the transaction has been completed, an Order Acknowledgement (including an order number) will be sent to your email.

2. Our Customer Care staff will contact you to arrange the delivery date and time, and the ordered items will normally be dispatched within 5-7 working days. We will inform you by phone or email if the delivery may take longer or if any of your ordered items are out-of-stock, but
don’t worry we shall get them to you!

3. Delivery may be postponed due to bad weather (e.g. black rain, typhoon no. 8 or above) or any other force of nature events. Our Customer Care staff will notify you and contact you by phone or email for the re-arrangement of delivery.

4. The above estimated delivery times are merely used as reference only and we will not be held responsible for delivery delays and circumstances out of our control.

5. There must be an INDIVIDUAL present at the address to collect and sign for the delivered items. Should there be no recipient at the delivery address, our Customer Care staff will contact you for re-arrangement and an extra basic delivery fee will be charged for the
re-delivery.

6. If you have any inquiries regarding your order, please contact our Customer Care Hotline at+852 2581 9100 and our Customer Care staff will be able to track your package and provide you with further information.


Delivery Fees

Delivery Charge

Hong Kong, Kowloon and New Territories HK$30

Tung Chung Area, Discovery Bay and Ma Wan HK$30

Other Outlying Islands Areas HK$30

* Delivery service does not include areas that cannot be reached directly by our delivery service provider or buildings without a functioning lift to the 3/F or above. In this situation, our Customer Care staff will contact you and you can pick up your order at our office.

Delivery outside Hong Kong

Order Confirmation:

Once the order is authorized and verified, we will send you a confirmation email. Once verified, we will begin preparing your order immediately. During this time, it is difficult for us to change or cancel your order, but we will do our best to support your request.

Processing:

It usually takes 3-4 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipment Transport:

Shipment takes 7-14 business days to arrive (depending on the country of destination) * Shipping time estimate starts from the date of shipment, not the order date.  And may take longer than expected due to customs clearance procedures, other reason or invalid address. *

Shipment tracking:

We will email the courier number to you once courier pick up the parcel, so that you can track the shipment.

 

Normally we will dispatch the products in 5-7 working days after order confirmation and customers will receive a tracking email afterward. For some special / Hot items, we will dispatch and delivery between 3-5 weeks (calculate on working days only)


Delivery Charge

Please check the delivery charge for international destination in below table

 

All international shipments require a signature upon delivery. Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs
clearance date.

 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.

International Standard Delivery Times & Costs

Country Service Delivery Time Shipping Cost>1kg (HKD) Shipping Cost>2kg(HKD) Free Shipping Above (HKD)
Hong Kong Standard 7-14 Wokring Days 30 40 700
Macao Standard 7-14 Wokring Days 80 100 700
Malaysia Standard 7-14 Wokring Days 80 120 700
Singapore Standard 7-14 Wokring Days 80 120 700
Taiwan Standard 7-14 Wokring Days 80 120 700
Australia Standard 7-14 Wokring Days 90 150 700
New Zealand Standard 7-14 Wokring Days 90 150 700
United States Standard 7-14 Wokring Days 80 140 700
Canada Standard 7-14 Wokring Days 130 200 700
United Kingdom Standard 7-14 Wokring Days 130 200 700
Japan Standard 7-14 Wokring Days 130 200 700
China Standard 7-14 Wokring Days 130 200 700
Philippines Standard 7-14 Wokring Days 130 200 700
South Korea Standard 7-14 Wokring Days 130 200 700
Rest of the World Standard 7-14 Wokring Days 130 200 700